Terms of service

1. Acceptance

These terms form a contract between you, the business subscribing to FitRoomLog, and MLJ, SASU, a French simplified joint stock company with share capital of 500.00 euros, registered under SIREN 934 769 837. By creating an account, using the service, or paying an invoice, you accept these terms on behalf of your business. If you are agreeing on behalf of a company, you confirm that you are authorized to bind it. If you do not accept these terms, do not use the service.

2. What the service is

FitRoomLog is a web based record keeping tool for independent bra fitting and lingerie retailers. It stores a fit history card for each of your customers, including band and cup sizes recorded by brand, notes about cut and fit written by your staff, purchase history, and flags for sizes a customer is waiting for. It produces a daily restock list matching waiting customers to stock that has arrived, and it sends reorder messages by email or text message using wording you approve. It is not a point of sale system, not a medical device, not a size calculator and not a substitute for the professional judgment of a trained fitter.

3. Accounts and eligibility

The service is sold to businesses, not to consumers, and you must be at least eighteen years old and legally able to enter into a contract. You create individual logins for the members of your staff who need them, and you are responsible for keeping those credentials confidential, for the actions taken under them, and for removing access when a member of staff leaves. Tell us promptly if you believe an account has been compromised. Accounts may not be shared between separate businesses, and each subscribed plan covers only the number of addresses stated in it.

4. Acceptable use

You agree to use FitRoomLog only for the legitimate operation of your retail business, and only with customer information you are entitled to hold. You will not upload unlawful content, attempt to gain access to another subscriber's data, probe or overload the infrastructure, resell access, scrape the interface, or use the messaging features to send unsolicited bulk marketing. Messages sent through the service must comply with the marketing and messaging rules that apply where your customers live, including consent and opt out requirements. We may suspend an account that is causing harm to the platform or to other subscribers, and we will tell you why.

5. Subscription and billing

Plans are One Boutique at $39 per month for a single address, Two Locations at $89 per month for two addresses, and Small Chain at $179 per month for three to eight addresses. All prices are in United States dollars and exclude any sales tax or VAT that may apply. Billing is monthly in advance from the date the subscription starts, and each plan includes unlimited staff logins, unlimited customer cards and unlimited fit notes. Changing plan mid month results in a prorated adjustment on your next invoice. If a payment fails we will contact you and retry before any interruption of access.

6. Cancellation

You may cancel at any time from the account screen. Cancellation takes effect at the end of the paid month, and there is no cancellation fee and no notice period. We do not refund part months, except where the law requires it. Before your account closes you can export every customer card, fit note and purchase line in CSV format. We keep your data for thirty days after closure so that a change of mind is possible, then delete it permanently. We may end an account ourselves with thirty days notice, or immediately for serious breach of these terms, and in either case you keep the right to export first.

7. Your data

The customer records, fit notes and purchase histories that you put into FitRoomLog remain yours. We do not sell them, we do not share them with lingerie brands or vendors, and we do not use them to train products for anyone else. We process them only to run the service for you, to keep it secure, and to produce anonymized aggregate statistics that cannot identify you or any individual customer. Where the GDPR applies, you are the controller and we are the processor, on the terms set out in the data processing agreement available on request. Handling of your own contact details is described in the privacy policy.

8. Availability and support

We aim for the service to be available at all times other than short planned maintenance windows, which we schedule outside United States retail trading hours where possible and announce in advance. Support is provided by email at jimenezjulien42@gmail.com, with a target first reply within one business day. Small Chain subscribers also receive a named contact and a quarterly review call. We do not guarantee uninterrupted operation, and no service level credit is offered on these plans.

9. Warranty disclaimer

The service is provided on an as is and as available basis. To the fullest extent permitted by law we disclaim all implied warranties, including fitness for a particular purpose, merchantability and non infringement. We do not warrant that the service will meet every requirement of your business, that it will be free of defects, or that fit information recorded by your staff is accurate. Fitting decisions are made by your trained fitters using their own judgment, and the software only records what they enter.

10. Limitation of liability

To the extent permitted by law, neither party is liable to the other for indirect, incidental, special or consequential losses, including lost profits, lost sales, lost goodwill or the cost of substitute services. Our total aggregate liability arising out of or relating to the service in any twelve month period is limited to the subscription fees you actually paid us in that period. Nothing in these terms excludes liability for fraud, for wilful misconduct, or for any liability that cannot lawfully be limited.

11. Indemnity

You agree to indemnify and hold harmless MLJ, SASU against claims, damages and reasonable legal costs arising from your unlawful use of the service, from content you upload, from messages you send through the service, or from your breach of the marketing and privacy rules that apply to your customers. We will notify you promptly of any such claim and let you take conduct of the defence, with our reasonable cooperation.

12. Changes to these terms

We may update these terms to reflect changes in the service or in the law. Material changes are announced by email at least thirty days before they take effect. If you do not accept a change, you may cancel before it applies, and no charge falls due for the following month. Continued use after the effective date means you accept the revised terms.

13. Governing law and jurisdiction

These terms are governed by French law. Any dispute that cannot be settled amicably falls within the exclusive jurisdiction of the competent courts of Paris, France. The parties will attempt a good faith discussion for thirty days before starting proceedings.

14. Contact

MLJ, SASU, publication director Jimenez Julien, jimenezjulien42@gmail.com. Full publisher details are on the legal notice.